/* 暖调浅棕 · 物业小区协同管理台 */
:root{
  --ink:#2c241c;--muted:#6b5744;--line:#d9cfc0;--sand:#f6f0e8;--panel:#fffaf4;
  --taupe:#a89078;--clay:#8a735c;--moss:#6e7a5c;--ok:#4f6b4a;--warn:#9a6b3a;
  --radius:10px;--shadow:0 10px 28px rgba(44,36,28,.08);
  --font:"Trebuchet MS","Segoe UI",Candara,sans-serif;--display:Candara,"Trebuchet MS",sans-serif;
}
*{box-sizing:border-box}html{scroll-behavior:smooth}
body{margin:0;font-family:var(--font);color:var(--ink);background:
  radial-gradient(ellipse 70% 40% at 10% 0%,rgba(168,144,120,.16),transparent 55%),
  radial-gradient(ellipse 50% 35% at 90% 8%,rgba(110,122,92,.08),transparent 50%),
  linear-gradient(180deg,#faf6f0 0%,var(--sand) 45%,#f3ebe3 100%);line-height:1.65}
a{color:inherit;text-decoration:none}img{max-width:100%;display:block}
.wrap{width:min(1120px,92%);margin:0 auto}

/* 顶栏：物业服务台 */
.estate-bar{position:sticky;top:0;z-index:40;backdrop-filter:blur(12px);background:rgba(250,246,240,.92);border-bottom:1px solid var(--line)}
.estate-bar-inner{display:flex;align-items:center;justify-content:space-between;gap:1rem;padding:.75rem 0}
.estate-brand{display:flex;align-items:center;gap:.65rem}
.estate-mark{width:36px;height:36px;border-radius:8px;background:linear-gradient(145deg,var(--taupe),var(--clay));color:#fff;display:grid;place-items:center;font-weight:800;font-size:.85rem;box-shadow:0 4px 12px rgba(138,115,92,.25)}
.estate-name{font-family:var(--display);font-weight:700;font-size:1.08rem;letter-spacing:.02em}
.estate-sub{display:block;font-size:.68rem;color:var(--muted);font-weight:500;margin-top:.05rem}
.estate-nav{display:flex;flex-wrap:wrap;gap:.85rem;font-size:.9rem;color:var(--muted)}
.estate-nav a:hover{color:var(--clay)}
.estate-nav a[aria-current="page"]{color:var(--clay);font-weight:700}

/* 首屏：服务工单式转化 */
.ticket-hero{padding:1.6rem 0 2.2rem}
.ticket-shell{display:grid;grid-template-columns:1.05fr .95fr;gap:1.2rem;align-items:stretch}
.ticket-panel{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);overflow:hidden;display:flex;flex-direction:column}
.ticket-head{display:flex;align-items:center;justify-content:space-between;gap:1rem;padding:.85rem 1.15rem;background:linear-gradient(90deg,#efe6da,#f7f1e8);border-bottom:1px dashed var(--line)}
.ticket-id{font-size:.78rem;color:var(--muted);letter-spacing:.06em}
.ticket-status{font-size:.72rem;font-weight:700;color:var(--ok);background:rgba(79,107,74,.12);padding:.28rem .65rem;border-radius:999px}
.ticket-body{padding:1.35rem 1.25rem 1.5rem;flex:1}
.ticket-kicker{display:inline-block;font-size:.72rem;font-weight:700;letter-spacing:.1em;text-transform:uppercase;color:var(--clay);margin-bottom:.55rem}
.ticket-title{font-family:var(--display);font-size:clamp(1.85rem,3.8vw,2.85rem);line-height:1.12;margin:0 0 .75rem;letter-spacing:.01em}
.ticket-lead{margin:0 0 1.15rem;color:var(--muted);max-width:36rem}
.ticket-actions{display:flex;flex-wrap:wrap;gap:.65rem;margin-bottom:1rem}
.btn{display:inline-flex;align-items:center;justify-content:center;gap:.35rem;min-width:148px;padding:.78rem 1.15rem;border-radius:8px;border:1px solid transparent;font-weight:700;white-space:nowrap;word-break:keep-all;writing-mode:horizontal-tb}
.btn-primary{background:linear-gradient(135deg,var(--clay),#6f5a45);color:#fff;box-shadow:0 8px 18px rgba(138,115,92,.28)}
.btn-primary:hover{filter:brightness(1.05)}
.btn-secondary{background:#fff;border-color:var(--line);color:var(--ink)}
.btn-secondary:hover{border-color:var(--taupe);color:var(--clay)}
.btn-ghost{background:transparent;border-color:rgba(138,115,92,.35);color:var(--clay)}
.req-strip{display:grid;grid-template-columns:repeat(3,1fr);gap:.55rem}
.req-item{background:#f3ebe1;border:1px solid var(--line);border-radius:8px;padding:.65rem .7rem}
.req-item strong{display:block;font-size:.78rem;margin-bottom:.15rem}
.req-item span{font-size:.78rem;color:var(--muted)}
.ticket-media{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);overflow:hidden;display:flex;flex-direction:column}
.ticket-media-label{padding:.7rem 1rem;font-size:.78rem;color:var(--muted);border-bottom:1px solid var(--line);background:#f3ebe1}
.ticket-media .hero-media{flex:1;display:flex;align-items:center;justify-content:center;padding:0;margin:0;background:#efe6da}
.ticket-media .hero-media img{width:100%;height:auto;object-fit:contain;object-position:center}

/* 公告栏式分区标题 */
.notice-head{display:flex;align-items:end;justify-content:space-between;gap:1rem;margin-bottom:1.1rem;padding-bottom:.65rem;border-bottom:2px solid var(--ink)}
.notice-head h2{font-family:var(--display);font-size:clamp(1.35rem,2.4vw,1.85rem);margin:0;letter-spacing:.02em}
.notice-head p{margin:0;color:var(--muted);font-size:.92rem;max-width:28rem;text-align:right}
.section{padding:2.4rem 0}

/* 下载中心：单元门牌卡 */
.unit-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:.85rem}
.unit-card{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);padding:1rem;box-shadow:0 6px 18px rgba(44,36,28,.05);display:flex;flex-direction:column;gap:.55rem;transition:transform .2s ease,box-shadow .2s ease}
.unit-card:hover{transform:translateY(-3px);box-shadow:var(--shadow)}
.unit-door{display:flex;align-items:center;justify-content:space-between}
.unit-no{font-family:var(--display);font-size:1.35rem;font-weight:700;color:var(--clay)}
.unit-tag{font-size:.7rem;font-weight:700;padding:.2rem .45rem;border-radius:4px;background:rgba(168,144,120,.18);color:var(--clay)}
.unit-card h3{margin:0;font-size:1.05rem}
.unit-meta{margin:0;padding:0;list-style:none;font-size:.86rem;color:var(--muted)}
.unit-meta li{display:flex;justify-content:space-between;gap:.5rem;padding:.28rem 0;border-bottom:1px dashed #e5dbcf}
.unit-meta li:last-child{border-bottom:0}
.unit-card .btn{width:100%;margin-top:auto}

/* 功能：配套设施矩阵 */
.amenity-grid{display:grid;grid-template-columns:repeat(5,1fr);gap:.75rem}
.amenity{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);padding:1rem .85rem;text-align:center;transition:border-color .2s ease}
.amenity:hover{border-color:var(--taupe)}
.amenity-ico{width:42px;height:42px;margin:0 auto .65rem;border-radius:10px;background:linear-gradient(145deg,#efe6da,#e4d8c8);display:grid;place-items:center;color:var(--clay)}
.amenity-ico svg{width:22px;height:22px;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}
.amenity h3{margin:0 0 .35rem;font-size:.98rem}
.amenity p{margin:0;font-size:.84rem;color:var(--muted)}

/* 方案：中庭展示 */
.courtyard{display:grid;grid-template-columns:1fr 1.05fr;gap:1.4rem;align-items:center}
.courtyard-copy h2{font-family:var(--display);font-size:clamp(1.4rem,2.5vw,1.9rem);margin:0 0 .7rem}
.courtyard-copy p{margin:0 0 .85rem;color:var(--muted)}
.courtyard-points{margin:0 0 1rem;padding:0;list-style:none}
.courtyard-points li{position:relative;padding:.45rem 0 .45rem 1.15rem;border-bottom:1px solid #e8dfd4;font-size:.92rem}
.courtyard-points li:last-child{border-bottom:0}
.courtyard-points li::before{content:"";position:absolute;left:0;top:.85rem;width:8px;height:8px;border-radius:2px;background:var(--taupe)}
.courtyard-gallery{display:grid;grid-template-columns:1.2fr .8fr;grid-template-rows:auto auto;gap:.65rem}
.courtyard-gallery .g1{grid-row:1/3}
.courtyard-gallery figure{margin:0;border-radius:var(--radius);overflow:hidden;border:1px solid var(--line);background:#efe6da}
.courtyard-gallery img{width:100%;height:100%;object-fit:cover}

/* 信任：业主名录 */
.roster{background:linear-gradient(180deg,#efe6da,transparent);border-top:1px solid var(--line);border-bottom:1px solid var(--line);padding:2.2rem 0}
.roster-board{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);padding:1.4rem 1.25rem;box-shadow:var(--shadow);text-align:center}
.roster-stat{font-family:var(--display);font-size:clamp(1.6rem,3vw,2.2rem);margin:0 0 .35rem;color:var(--clay)}
.roster-desc{margin:0 0 1.1rem;color:var(--muted)}
.roster-brands{display:flex;flex-wrap:wrap;justify-content:center;gap:.55rem}
.roster-brands span{padding:.45rem .9rem;border:1px solid var(--line);border-radius:6px;background:#f3ebe1;font-size:.88rem;font-weight:600;color:var(--muted)}

/* 资讯 + 帮助双栏 */
.split-board{display:grid;grid-template-columns:1.15fr .85fr;gap:1.1rem}
.board-card{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);padding:1.15rem;box-shadow:0 6px 18px rgba(44,36,28,.05)}
.board-card h2{font-family:var(--display);font-size:1.25rem;margin:0 0 .85rem;padding-bottom:.55rem;border-bottom:1px solid var(--line)}
.news-list{display:flex;flex-direction:column;gap:.65rem}
.news-item{display:grid;grid-template-columns:96px 1fr;gap:.75rem;align-items:center;padding:.55rem;border-radius:8px;border:1px solid transparent}
.news-item:hover{border-color:var(--line);background:#faf6f0}
.news-item img{width:96px;height:68px;object-fit:cover;border-radius:6px;border:1px solid var(--line)}
.news-item h3{margin:0 0 .25rem;font-size:.95rem}
.news-item p{margin:0;font-size:.82rem;color:var(--muted)}
.help-mini{margin:0;padding:0;list-style:none}
.help-mini li{border-bottom:1px dashed #e5dbcf}
.help-mini li:last-child{border-bottom:0}
.help-mini a{display:block;padding:.7rem 0;font-size:.92rem;color:var(--muted)}
.help-mini a:hover{color:var(--clay)}
.help-mini a strong{display:block;color:var(--ink);margin-bottom:.15rem}

/* 底部二次转化 */
.cta-estate{padding:2.2rem 0 2.6rem}
.cta-panel{background:linear-gradient(135deg,#8a735c,#6f5a45);color:#fffaf4;border-radius:14px;padding:1.6rem 1.4rem;box-shadow:0 16px 36px rgba(111,90,69,.28);display:grid;grid-template-columns:1.1fr .9fr;gap:1.2rem;align-items:center}
.cta-panel h2{font-family:var(--display);font-size:clamp(1.35rem,2.4vw,1.85rem);margin:0 0 .55rem}
.cta-panel p{margin:0 0 1rem;opacity:.9}
.cta-actions{display:flex;flex-wrap:wrap;gap:.55rem;margin-bottom:.9rem}
.cta-panel .btn-primary{background:#fff;color:var(--clay);box-shadow:none}
.cta-panel .btn-ghost{border-color:rgba(255,250,244,.45);color:#fff}
.cta-benefits{margin:0;padding:0;list-style:none;display:grid;gap:.45rem}
.cta-benefits li{padding:.55rem .7rem;border-radius:8px;background:rgba(255,255,255,.1);border:1px solid rgba(255,255,255,.16);font-size:.9rem}

.site-footer{border-top:1px solid var(--line);padding:1.4rem 0 2rem;color:var(--muted);font-size:.88rem}
.footer-grid{display:grid;grid-template-columns:1.2fr 1fr 1fr;gap:1.2rem;margin-bottom:1rem}
.site-footer h3{margin:0 0 .55rem;font-size:.95rem;color:var(--ink)}
.site-footer ul{margin:0;padding:0;list-style:none}
.site-footer li{margin:.3rem 0}
.site-footer a:hover{color:var(--clay)}
.copyright{padding-top:.85rem;border-top:1px solid var(--line)}

/* 内页 */
.page-hero{padding:1.5rem 0 1rem}
.page-hero h1{font-family:var(--display);font-size:clamp(1.6rem,3vw,2.2rem);margin:0 0 .4rem}
.page-hero p{margin:0;color:var(--muted);max-width:40rem}
.dl-layout{display:grid;grid-template-columns:220px 1fr;gap:1.1rem;padding-bottom:2.4rem;align-items:start}
.dl-side{position:sticky;top:72px;background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);padding:.85rem}
.dl-side a{display:block;padding:.55rem .65rem;border-radius:6px;font-size:.9rem;color:var(--muted)}
.dl-side a:hover,.dl-side a.is-active{background:#f3ebe1;color:var(--clay);font-weight:700}
.dl-main{display:flex;flex-direction:column;gap:1rem}
.dl-block{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);padding:1.15rem;scroll-margin-top:80px}
.dl-block h2{margin:0 0 .75rem;font-size:1.2rem}
.dl-row{display:grid;grid-template-columns:140px 1fr auto;gap:1rem;align-items:center;padding:.85rem 0;border-top:1px dashed #e5dbcf}
.dl-row:first-of-type{border-top:0}
.dl-row img{width:140px;border-radius:8px;border:1px solid var(--line)}
.dl-row h3{margin:0 0 .3rem;font-size:1.05rem}
.dl-row p{margin:0;font-size:.88rem;color:var(--muted)}

.help-layout{display:grid;grid-template-columns:240px 1fr;gap:1.1rem;padding-bottom:2.4rem;align-items:start}
.help-toc{position:sticky;top:72px;background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);padding:.85rem}
.help-toc a{display:block;padding:.5rem .6rem;border-radius:6px;font-size:.88rem;color:var(--muted)}
.help-toc a:hover{background:#f3ebe1;color:var(--clay)}
.help-content{display:flex;flex-direction:column;gap:.85rem}
.help-block{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);padding:1.1rem 1.15rem;scroll-margin-top:80px}
.help-block h2{margin:0 0 .55rem;font-size:1.15rem}
.help-block p,.help-block li{color:var(--muted);font-size:.92rem}
.help-block ul{margin:.4rem 0 0;padding-left:1.1rem}
.help-visual{margin-top:.85rem;border-radius:8px;overflow:hidden;border:1px solid var(--line);max-width:420px}

@media (max-width:960px){
  .ticket-shell,.courtyard,.split-board,.cta-panel,.dl-layout,.help-layout,.footer-grid{grid-template-columns:1fr}
  .unit-grid{grid-template-columns:repeat(2,1fr)}
  .amenity-grid{grid-template-columns:repeat(2,1fr)}
  .amenity:last-child{grid-column:1/-1}
  .dl-side,.help-toc{position:static}
  .dl-row{grid-template-columns:1fr;text-align:left}
  .notice-head{flex-direction:column;align-items:start}
  .notice-head p{text-align:left}
  .estate-nav{display:none}
}
@media (max-width:600px){
  .unit-grid,.amenity-grid,.req-strip,.courtyard-gallery{grid-template-columns:1fr}
  .courtyard-gallery .g1{grid-row:auto}
  .news-item{grid-template-columns:1fr}
  .ticket-actions,.cta-actions{flex-direction:column}
  .ticket-actions .btn,.cta-actions .btn{width:100%}
}

/* Hero 强制规则 */
.hero-media,.ticket-media .hero-media{align-self:center;height:auto;padding:0;margin:0;overflow:visible}
.hero-media img,.ticket-media .hero-media img{
  display:block;width:100%;height:auto;object-fit:contain;object-position:center;
  min-height:0;max-height:none;margin:0;padding:0;clip-path:none;transform:none;
}
.ticket-shell{align-items:center}
.btn,.unit-card .btn,.cta-actions .btn,.dl-row .btn{
  white-space:nowrap;word-break:keep-all;writing-mode:horizontal-tb;
  display:inline-flex;align-items:center;justify-content:center;
}